Disable alert "Changes you made may not be saved." for particular catalog form on Service Portal

[Community Alums]

Hello Developers,

We have requirement for Service Portal catalog form. We need to redirect from one form to another form without knowing the end user. If end user selects any particular value then form will redirect to another form but we are getting alert box -
"Changes you made may not be saved".  Thing is if they click on cancel, they will not redirect to another form and we want to prevent this case.                                                                                                                           

Is there anyway to disable this alert for particluar catalog form only.

Thanking you.

Regards,

Akshay

[hammad ul aziz2]

try this

function onSubmit() {
	//Type appropriate comment here, and begin script below
	var num = g_form.getValue("number");
	if(num) {
		//g_form.submit();
		
		top.window.setTimeout(redirectUrl,1000);
	}
	function redirectUrl() {
         top.window.onbeforeunload = null;
		top.window.location = "https://digitalenergydev.service-now.com/sn_customerservice_l3_case_type.do?sysparm_query=number=" + num;
	}
}

[Hardik Panchal]

Thanks a lot for your reply Hammad.

The redirection is working fine, but before redirection it is giving this popup alert, I have to click on Leave and then only it submits the form and takes me to correct redirection.

How can I solve this? We want redirection to happen directly without any alert

[hammad ul aziz2]

I tried the above code and its not showing any popup for me.

please contact me here

+923063231735 WhatsApp

email:hammad702@gmail.com

we can further discuss.

[Jagen Chinnapul]

Hi Hammad, 

Where do we need to add this?

Regards, 

Rushi

[Community Alums]

Hello Ankur,

Yes, I am redirecting by using Catalog On change Client script. I tried by clearing values and setting to Old value but it is not working on Service Portal. It's working on native.

Thanks & Regards,

Akshay