Disable Attachment Encryption on Portal

[corjack]

Does anyone know how to disable the attachment encryption on the service portal for Paris?  Thanks!

[Milind Gharte]

Hi ,
Here is a link which will help you.

https://community.servicenow.com/community?id=community_question&sys_id=3c6c83a5db9cdbc01dcaf3231f9619f7

If it helps ,Please mark Correct and Helpful.

Warm Regards,

Milind

[Tyler Herman]

Hi @corjack -

To disable the attachment encryption prompt on the portal, you will first need to follow the steps outlined in KB0862609. Once you've completed steps 1 through 5, you will need to open "spAttachmentUpload" from the "Angular Providers" table in your instance. Comment the lines shown below and save the record.

After doing so, you will no longer see the encryption modal window appear when attaching a file to a catalog item.

[Johan9]

Hi @Tyler Herman & @Milind Gharte 

I have done the import and modified the script as shown below.

When I save the script it seems to work for some minutes... then the pop-up shows up again?

Sometime it works sometimes it does not? Can't find any pattern in this.

Any thoughts on this one?

It lives its own life, apparently...

[Tyler_Herman]

Hi Johan,

It looks like you are receiving the modal window on the standard ticket page. The ServiceNow KB article only instructs to add the angular provider on the SC Catalog Item widget but this does not affect the standard ticket page. To prevent this, go to the "Standard Ticket Attachments" widget and edit the angular providers related list and add "spAttachmentUpload". Credit to Mark.bailey@abm.com for identifying this gap in the ServiceNow knowledge article.