Disable confirmation message for VA (on topic recognition)

[AndresB]

Hi! 

I'm creating some small talk topics and would like to disable this message when the recognition has a good confidence so the response is more natural

Thanks!

[AndresB]

Hi again @Sebas Di Loreto 

Just in case you also know, do you know hoy to disable the last message? so that the conversation can continue with a more natural flow

Thanks!

[Sebas Di Loreto]

That happens every time a topic finishes (or you call the "anything else" topic on purpose) and you have an "anything else" topic configured in your default chat experience: /now/conversation/settings/record/sys_cs_context_profile/3a33973653211010a813ddeeff7b125a

[Community Alums]

Hi @AndresB ,

Have a look at this thread :https://www.servicenow.com/community/virtual-agent-nlu-forum/disable-or-remove-topic-suggestion-conf...

[AndresB]

Hi @Community Alums 

Thanks for your answer, Following the guide im supposed to change a property named "com.glide.cs.intent_confidence_delta", do you know how i could go about this?

Thanks!

[Community Alums]

Hi @AndresB ,

For new customers on the Quebec release, the com.glide.cs.intent_confidence_delta property is set to 0 by default, so it is not utilized. This value is the recommended setting. Manually set values are not impacted by upgrading to Quebec. The ServiceNow NLU service continues to use the confidence threshold itself to determine the intent or to provide the user with a list of intents.

The default value of the com.glide.cs.intent_confidence_threshold property is 0.7. Any intent with a confidence less than this value is ignored.

The default value of the com.glide.cs.entity_confidence_threshold property is 0.5. Any entity with a confidence less than this value is not ignored, but the end chat user is given a choice whether to accept it.

Type sys_properties.LIST in the filter Navigator and look for com.glide.cs.intent_confidence_delta in "Name":