Disabled priority values are not showing in reports

Muffin · ‎03-13-2024

Hi All,

We had disabled our old custom priorities like P1, P2,.. when I try to generate a report on old incidents the priority value is showing empty. Please assist.

Thanks in advance!

Mark Manders · ‎03-13-2024

Can you share what you did?

Because if the value is on the records, they should show up. Were they just inactivated, or did you delete them?

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Muffin · ‎03-13-2024

@Mark Manders - We had just deactivated the priorities. Its showing in the tickets but not in the report.

Dr Atul G- LNG · ‎03-13-2024

Hi @Muffin

Could you please provide some screenshot.

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Muffin · ‎03-13-2024

@Dr Atul G- LNG Please find the below screenshot.