Problem Management - Any Approval Process in place to authorize Root Cause Analysis

Community Alums
Not applicable

Hi Connections,

 

Good Day!

 

I wanted to understand/learn about any OOB approval process in place to authorize Root Cause Analysis for problem management in new/assess state, if not what is the best practice to place approval process. 

 

Awaiting for response.

 

Best Regards,

Rafmine.

 

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Community Alums 

 

No, there is no OOTB process for RCA. It is manual as of now. BUt if you want you can build it for you. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************