We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Disabled priority values are not showing in reports

Muffin
Tera Contributor

Hi All,

 

We had disabled our old custom priorities like P1, P2,.. when I try to generate a report on old incidents the priority value is showing empty. Please assist.

 

Thanks in advance! 

5 REPLIES 5

Hi @Muffin 

 

I tried same and it is expected

 

AGLearnNGrow_0-1710323031043.png

 

 

I active = false P1 and it will not available for search now.  as we hide this in choice list. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************