Disabling order now button for the agent

[is_12]

Hello Community !..

When agent is ordering the item from configurable workspace then write a logic as follows. On change of primary contact, fetch the primary contact's account and then go to RITM table and check for the catalog item and the account fetched from primary contact. If there is an existing record then restrict the agent from ordering and also display the alert message "You are not allowed to order as there is an existing request for this customer"

already there is a UC for controlling the visibility for the items for customer.

Thanks,

 

[SumanthDosapati · Accepted solution]

@is_12 

Try below approach.

1. Write an onChange client script on primary contact as below"
   

   function onChange(control, oldValue, newValue, isLoading) {
       if (isLoading || newValue == '') {
           return;
       }
   
       // Call GlideAjax to check existing RITMs
       var ga = new GlideAjax('CheckUserRITMs');
       ga.addParam('sysparm_name', 'hasExistingRITM');
       ga.addParam('sysparm_user_id', newValue);
       ga.addParam('sysparm_catalog_item', g_form.getUniqueValue()); // catalog item sys_id
       ga.getXMLAnswer(function(response) {
           if (response == 'true') {
               g_form.showFieldMsg('primary_contact', 'This user has already requested this item.', 'error'); //check field name
           } else {
               g_form.hideFieldMsg('primary_contact', true); //check field name
           }
       });
   }
   ​

2. Write a New Client callable script include as below
   Name: CheckUserRITMs
   Accessible from: All application scopes
   Client Callable: True
   

   var CheckUserRITMs = Class.create();
   CheckUserRITMs.prototype = Object.extendsObject(AbstractAjaxProcessor, {
       
       hasExistingRITM: function() {
           var userId = this.getParameter('sysparm_user_id');
           var catalogItemId = this.getParameter('sysparm_catalog_item');
   
           if (!userId || !catalogItemId) {
               return 'false';
           }
   
           var ritmGR = new GlideRecord('sc_req_item');
           ritmGR.addQuery('cat_item', catalogItemId);
           ritmGR.addQuery('u_primary_contact', userId); // replace with actual field name if different
           ritmGR.query();
   
           if (ritmGR.hasNext()) {
               return 'true';
           }
   
           return 'false';
       }
   
   });
   

This will show an error message at the field level and also user cannot submit even if they click the order button.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

[is_12]

@Ankur Bawiskar 

a) account refers to this "customer_account" table

b) onchange of contact_name (primary_contact), this is refering to the "customer_contact"

    for this reference qualifier is javascript: new BTCatalogUtils().getContacts(current.variables.account);

Thanks

[SumanthDosapati]

@is_12 

Then you are doing it incorrectly

You are comparing the customer_account record with company record in RITM

You are comparing the customer_contact record with user record in RITM

[Ankur Bawiskar]

@is_12 

then what came in logs in script include?

did you hard-code catalog item sysId in script include as shared by me?

you are comparing it correctly

customer_account table extends core_company

customer_contact table extends sys_user

If my response helped please mark it correct and close the thread so that it benefits future readers.

[is_12]

@Ankur Bawiskar logs are coming up correctly 

for the catalog item sys id, I'm using this 

g_form.getUniqueValue();

Thanks

[Ankur Bawiskar]

@is_12 

did you try to form the query in sc_req_item.LIST using the log values you received?

If my response helped please mark it correct and close the thread so that it benefits future readers.