Discovery - Fortinet FortiAP & FortiManager Troubleshooting

[Sysop]

Trying to run Discovery on some FortiAPs and a FortiManager.  I have added the MIB files to ServiceNow from the devices.  Port 161 & 162 are open on the firewall but are being shown as "filtered" when I run nmap from the mid server.

When I run Discovery on Fortinet APs IP address I'm not getting passed the 1st stage

Any troubleshooting help is appreciated

[Swarup Patra]

Here are some steps you can take to troubleshoot and resolve the issue:

1. Verify SNMP Configuration: Ensure that the SNMP configuration on the FortiAPs and FortiManager is correct and matches the configuration in ServiceNow.

2. Check MID Server: Make sure that the MID Server is up and running and has the necessary capabilities to run Discovery.

3. Test Connectivity: Use the "Test Connection" feature in ServiceNow to verify that the MID Server can connect to the FortiAPs and FortiManager.

4. Check Firewall Rules: Even though ports 161
If you want to know any information about Service Now . Visit to https://nowkb.com/home

[RGreene]

Do you have a pattern for discovering Fortimanager?  We added the Sys OID to the OID table and ended up using the PDU Classifier just to get the devices into the CMDB.