Discuss button (side bar) is available to all users, how to restrict it.

[learn nv]

Hi All,

We have added Discuss button to Service Operations workspace. But, this button available on incident from if we open the incident in native view also.

How to make Discuss button to available on incident form only when we opened from Service operations workspace?

If it it is not possible. How can we restrict the button such that it should visible only for few users with particular role?

[ServiceNowVS]

Hey, Did you get a way to restrict it based on table/role?

[Krissy]

Hi, i am having the same issue. Did you find a solution?

If so please share?

[Shreya Wani]

Hi @learn nv,

There are 4 ways through which you can achieve your requirement. Navigate to 'sys_ui_action' table and open the 'Discuss' button UI action.

1. If you want the button to appear on the incident form only if you open the incident from service operations workspace, uncheck the 'Form Button' checkbox and in the workspace tab, mark the 'Workspace form button' checkbox true.

2. You can also achieve this by setting the UI Action visibility for a particular view. In your case, you can remove the native view from the slush bucket so that the button will only be visible for workspace view.

3. To restrict the visibility of the button only for users with particular role, you can define roles in the 'Requires role' tab which will be available besides the Workspace tab.

4. You can also define visibility, read, write conditions for the button in the 'Condition' field.

Thanks,

Shreya

[ServiceNowVS]

Hi Shreya,

Unfortunately, discuss is not a UI Action.