Hello!
We are starting to configure the Service Operations Workspace to deploy and be used by our IT Department. On the Default view of an incident record, we have a VIP flag that appears for the Caller and or Opened for fields when the User's VIP flag = true. We also change the font color to Red, as you can barely see at the far right of the screenshot:
We are currently doing this via 2 client scripts, one for each field. In the CS, the UI Type is set to Desktop.
Here is the code:
function onChange(control, oldValue, newValue, isLoading) {
var callerLabel = $('label.incident.caller_id');
var callerField = $('sys_display.incident.caller_id');
if (!callerLabel || !callerField)
return;
if (!newValue) {
callerLabel.setStyle({backgroundImage: ""});
callerField.setStyle({color: ""});
return;
}
g_form.getReference('caller_id', vipCallerCallback);
}
function vipCallerCallback(caller) {
var callerLabel = $('label.incident.caller_id').down('label');
var callerField = $('sys_display.incident.caller_id');
if (!callerLabel || !callerField)
return;
//check for VIP status
if (caller.vip == 'true') {
var bgPosition = "95% 55%";
if (document.documentElement.getAttribute('data-doctype') == 'true')
bgPosition = "5% 45%";
callerLabel.setStyle({backgroundImage: "url(images/icons/vip.gif)", backgroundRepeat: "no-repeat", backgroundPosition: bgPosition, paddingLeft: '30px' });
callerField.setStyle({color: "red"});
} else {
callerLabel.setStyle({backgroundImage: ""});
callerField.setStyle({color: ""});
}
}We are hoping to accomplish this or something very similar in the Service Operations Workspace or Workspace UIB view. Any thoughts or suggestions on how to accomplish this?
Thank you in advance!
Jeremy
