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‎03-05-2025 04:56 AM
Hello ,
We have a reference variables for a user table.
We need to only display UserID in the variable and set the User ID. It is not working with attribute
Solved! Go to Solution.
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‎03-05-2025 05:09 AM
@Community Alums
Display value at sys_user is Name field so you can't change it to some other field.
If you want to see employee_number after selecting the value then that field should be made as Display=True at dictionary level, but I won't recommend this as it will be platform change.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-05-2025 05:15 AM
Hi @Community Alums
As already suggested and mentioned, the OOTB user_id display value cannot be changed, and it's not recommended to do so. Additionally, adding the employee number as a variable won't serve the purpose, as the user agent won't know whose employee ID it is.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎03-05-2025 04:58 AM
Could you please share the screen shot? Might be need to change the attributes section.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎03-05-2025 05:03 AM - edited ‎03-05-2025 05:04 AM
ref_ac_columns_search=true,ref_ac_columns=employee_number,ref_ac_columns_display_value=true
In above variable we need to display only numbers and set same to variable
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‎03-05-2025 05:15 AM
Hi @Community Alums
As already suggested and mentioned, the OOTB user_id display value cannot be changed, and it's not recommended to do so. Additionally, adding the employee number as a variable won't serve the purpose, as the user agent won't know whose employee ID it is.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
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‎03-05-2025 05:09 AM
@Community Alums
Display value at sys_user is Name field so you can't change it to some other field.
If you want to see employee_number after selecting the value then that field should be made as Display=True at dictionary level, but I won't recommend this as it will be platform change.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader