Email reciepients

[Shabbir1]

Hi Team,

we have created Notifications on problem state changes customer wants this notifications to "watch list" i have added watch list in notifications who will receive. Notifications are triggering properly but in problem activity When we are clicking "show email details" in "To" we are not getting all email ids some are missing but in logs we are getting all email id's of the recipients can any one guide us how to fix this in activity

[Ankur Bawiskar]

@Shabbir1 

is this happening all the time or always?

If in email logs 5 recipients are there then in activity log it should show 5

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shabbir1]

Always. If for example if in my watch list there are 5 users in email logs we are getting 5 recipients email addresses but in activity we are getting few like three and there is indication showing dots after emails id's like ...... i think is there any limitation for email "TO" in activity

[Ankur Bawiskar]

@Shabbir1 

share the screenshots.

May be there could be some restrictions on the max length/text it shows

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rohit Singh]

Hi @Shabbir1 ,

In your notification "Whom to Send" section you can add Problem field as "Watch List". Have you done the same ? By this it should work.

Else you can :

1. Create an Event Registry. 

2. Create after BR. Condition Problem State -> Changes 

3. Trigger Event gs.eventQueue("event_name",current,current.watch_list)

4. Create a notification on Problem Record.

5. When to Send ->Event ( Select ->Newly Created event in 1st Step)

6. Whom to Send -> Click on event parameter check box (If this is not field is not visible you can create on Advance Related Link in the same form).

If my response helped, please mark it helpful and accept the solution so that it benefits future readers.

Regards,
Rohit