Display field for a reference variable

Community Alums
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Hello ,

We have a reference variables for a user table.

We need to only display UserID in the variable and set the User ID. It is not working with attribute

2 ACCEPTED SOLUTIONS

Ankur Bawiskar
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@Community Alums 

Display value at sys_user is Name field so you can't change it to some other field.

If you want to see employee_number after selecting the value then that field should be made as Display=True at dictionary level, but I won't recommend this as it will be platform change.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

Hi @Community Alums 

 

As already suggested and mentioned, the OOTB user_id display value cannot be changed, and it's not recommended to do so. Additionally, adding the employee number as a variable won't serve the purpose, as the user agent won't know whose employee ID it is.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

6 REPLIES 6

Dr Atul G- LNG
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Could you please share the screen shot? Might be need to change the attributes section. 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Community Alums
Not applicable

ref_ac_columns_search=true,ref_ac_columns=employee_number,ref_ac_columns_display_value=true

LexaHunger_20_0-1741179771682.png

In above variable we need to display only numbers and set same to variable

Hi @Community Alums 

 

As already suggested and mentioned, the OOTB user_id display value cannot be changed, and it's not recommended to do so. Additionally, adding the employee number as a variable won't serve the purpose, as the user agent won't know whose employee ID it is.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar
Tera Patron
Tera Patron

@Community Alums 

Display value at sys_user is Name field so you can't change it to some other field.

If you want to see employee_number after selecting the value then that field should be made as Display=True at dictionary level, but I won't recommend this as it will be platform change.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader