display image in email body

[anilkp]

Hi All, 

We have a requirement to display an image in email body (Not as attachment). Image displays properly when i preview email in service now but image is not seen in customer mail box. 

Below is the logic currently used in email script - url is reference to sys_attachment table where image is located. 

<img src=' + url + '>'

This is not able to fetch image from sys_attachment & load it on to email. 

Kindly let me know how to implement this scenario. 

Thanks. 

Regards,

Anil KP 

[anilkp]

Hi Kaushik, Thanks for the reply but my requirement is not fixed image to be in email. I have to send image attached to incident in email. So i'm referring for image in sys_attachment table & constructing URL to this - 

var url = gs.getProperty('custome_url') + "/sys_attachment.do?sysparm_referring_url=tear_off&view=true&sys_id=" + attachment ;


template.print(ind.getMessage("Customer Signature ", lang) +' '+ '<img src=' + url + '>' + "<br><br>" ); 

I can see image on body of email while preview but not in actual email

[arundharmabe]

Hi Anil,

Have you implemented the functionality? I also have similar requirement. Want to display the images that are attached in the incidents on the email body. Can you help me.

Regards,

Arun