display info message in flow designer

[saini]

when we select category as network on incident form , we need to display the department of the caller as info message? can we achieve this using flow designer?

[Sukhbir Singh2]

No, you can't do it with flow designer.

Try doing this by a display business rule, onload or onchange client script.

Please mark my answer as correct/helpful, if it helped.

Thanks

[Ankur Bawiskar]

Hi,

Flow designer works in background i.e. asynchronous way so no way to do that

you can use onChange client script on Category and show caller's department using GlideAjax

I would suggest to start and share us if you are stuck

Regards
Ankur

[Hitoshi Ozawa]

Hi Saini,

Unfortunately, Flow Designer won't be able to display info message. It is possible to display Caller's department as follows.

It is possible to show caller's department as a field message to a Caller field but overwrite any other message on field Caller so I recommmend adding a new field of type String underneath field Caller.

1. Add a String field "Caller Department" under field Caller.
2. Make the field Read Only
3. Create a Script Include named "UserUtil". Check "Client callable"
   

   var UserUtil = Class.create();
   UserUtil.prototype = Object.extendsObject(AbstractAjaxProcessor, {
       getDepartment: function() {
           var user_id = this.getParameter('sysparm_user_id');
   		var grUser = new GlideRecord('sys_user');
           if (grUser.get(user_id)) {
               return grUser.department.name;
           }
           return '';
       },
       type: 'UserUtil'
   });​

4. Create an onChange client script on field "Caller".
   

   function onChange(control, oldValue, newValue, isLoading, isTemplate) {
      if (newValue === '') {
         return;
      }
   
       var ajax = new GlideAjax('UserUtil');
       ajax.addParam('sysparm_name', 'getDepartment');
       ajax.addParam('sysparm_user_id', newValue);
       ajax.getXMLAnswer(function(answer) {
           if (answer.length > 0) {
               g_form.setValue('u_caller_department', answer);
           }
       });
   }​

Execution sample. Caller's department is displayed in field "Caller Department".