Resolved! How to modify Ticket Form in Service Portal according to Incident State
Hello, I want to hide the box to add comments on an incident from Service Portal if any incident state is resolved or closed. Please let me know how to achieve this.
Forum Posts
Label Variable Set Value (Service Portal)?
I have a Label type variable in a catalog item that I'm displaying through Service Portal.I want to set the text of the label (called "change_window") through an onLoad Catalog Client Script.I've tried g_form.setValue("change_window", "Whatever") and...
LDAP connection binding error:
Hi, I am getting this error while trying to connect LDAP. "ldaperr: dsid-0c0907c2 comment: In order to perform this operation a successful bind must be completed on the connection." Can anyone help? Is this something that needs to be done from Servi...
REST API's not returning response ?
Hi Team,I am using the OOB rest API for incident table :-https://instance.service-now.com/api/now/table/incidentI have few doubts :- 1. For creating incident via REST API , if we have to pass the username of Caller 'caller_id':'cb3230342bb3d60083dac7...
Flow designer page not found error
The flow designer feature comes with platform. But sometimes on fresh glide pull the flow designer page is not found. The the menus of flow designer like settings, active flow, today's execution, designer are present in left navigation in platform. ...
getNextObjNumberPadded() is not working in sn_compliance_control table
Hi, We see unusual occurrence in OOB table named "sn_compliance_control"(GRC module) and "sn_grc_item"(base table). There's an OOB filed named "Number" with Default value set to "javascript:getNextObjNumberPadded()". When line items are created in t...
Resolved! How to fetch Related list records using Gliderecord in Client script?
Hi Experts,In problem form, there is a related list of its child incidents derived from each problem. I have created a new Reference field "Related Incidents" in the problem form. I need to fetch all incidents for each problem by applying Onload clie...
Resolved! Where is the update set for your skipped records?
Hi, After an upgrade you must process your skipped records. When you review and retain, or review and merge, ServiceNow saves these changes in an update set. The documentation says "Note: The system tracks changes to records in an update set so you c...
Refresh interval of SLA in Incidents
Hi All,In Incident Form, there is tab called Task SLA where in we can see the SLA details attached to the ticket. I created a ticket whose Response SLA was 4 hrs. I did not met the Response SLA. I checked the ticket after 2 hours. I found that in t...
Resolved! Notification not sending to group members, only group email even after "Include members" checked.
Hello, I am having an issue where a notification email is only being sent to the group email and not the members even after the 'Include members' field was checked on the group record. The event is firing correctly and email is being sent but I need ...
Resolved! How to include multiple knowledge base in service portal
Hello , as many of you know that we can only assign one knowledge base in service portal , how to include another knowledge base too ? My issue with this is, If i have knowledge base A and in the portal search if i search for some thing which is in ...
Client Script newValue not working
The following client script on a service form, which is active, Global, not Inherited, of type OnChange, Table = correct table, and Field Name = correct field name and the form field currently has the following value "20%" shows the following in th...
Resolved! Pull catalog item variables into email notification for TASK
Hello all,We have a catalog item that does not have a Description field when a user is completing the request so when the email notification 'Request Opened on your Behalf" is triggered, the description in the email body is blank. The same goes for w...
Resolved! Query for active and multiple
Hello all, I need coding help. How would I select only users that are active and confirm there is only one user with that name? Below is what I have so far: var gr = GlideRecord('sys_user'); gr.addQuery('name', fullName); gr.query(); if(gr.next()) {...
How to Display Current Date on Homepage?
We need to add a widget/report/something to a homepage that displays the current date. Thus far, I have found nothing that will work; everything that I've seen references pop ups or fields in a form. Background: We have a homepage that is downloaded ...
