Display Multi Select Options and capture selected values in Ticket description

[GaneshErike]

Hi Team,

I have a requirement in a Record Producer and need guidance on the best approach.

Requirement

In a Record Producer form, I need to display:

• A label like: “Please select roles”
• Under this label, I need to display 30 role options
• The user should be able to select one or more role options
• These role options are static (not stored in any ServiceNow table)

After the user submits the record producer:

The selected roles must be captured and shown in the created ticket’s Description field (Incident/Request)

Please let us know your valuable suggestions.

Thanks in advance.

[RAMANA MURTHY G]

Hello @GaneshErike ,

To achieve this you can use script field in Record producers definition.

and for roles section, you can create role as a choices in sys_choice table, and configure list field in record producer to show the roles.

[RaghavSh]

Use List collector variable. Now Since these roles are not stored in any service-now table you can store them in "sys_choice" table with some element like "xyz_RP_name".

In your list collector variable, you can select lookup table as "sys_choice" and reference qualifier should be based on the element you defined in "sys_choice" table for your choices.

 You can also select the lookup value field as "value" inn your list collector variable.

[Ankur Bawiskar]

@GaneshErike 

I will recommend a custom table to store the values and then use List Collector variable pointing to that table

Easy to maintain going forward

OR

You will have to use Variable of type Custom and use widget to render those choices.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dinesh Chilaka]

Hi @GaneshErike ,

1.Create a variable of type Select Box  and define all your roles as the individual question choices for that variable under the Question Choices Related List.

2.Now Change the variable type to List Collector , here select the table name as question_choice  and add the reference qualifier as the 

javascript : 'question=sysIdOfTheQuestion'

Open the question_list table search for the record with Question as name of your variable and copy that record sysId and paste that sysId in the reference qualifier.

Now it will works as expected.

If my response finds helpful, please mark as helpful and accept the solution.