Display Oldest New Incident Age in Trend Report

supriya pratapa · ‎12-03-2025

I have a Trend report that shows incidents in the New state based on their created date. I want to display an informational message indicating the age of the oldest incident in the New state. For example, if the oldest New incident has been open for 30 days, the message should display: ‘Oldest New incident: 30 days.

Ankur Bawiskar · ‎12-03-2025

@supriya pratapa

share screenshots of how you configured and what's the output?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

supriya pratapa · ‎12-03-2025

Hi Ankur,

Dr Atul G- LNG · ‎12-03-2025

Hi @supriya pratapa

I don’t think we can display a message like this. Only the legends in the bar report are visible.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG · ‎12-03-2025

Hi @supriya pratapa

It’s not possible to add an information message here. Additionally, the report you’re using is a legacy version and will be deprecated soon. Kindly switch to Data Visualization.

https://youtu.be/UNnSPE2eP4s

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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