Display popup when selecting a category in the service catalog

[miyu]

I would like to write a client script that will display a popup when a category is selected.
But I don't know how to write it.
Please let me know.

 

[Allen Andreas]

Hello,

You can use an onChange client script and set the field to the category field on the record.

Then in the script section you can use something like:

var cat = g_form.getValue('category');
alert("The category chosen is: " + cat);

So this would get the value from the category chosen and then show a pop-up (alert) with the value.

You haven't given any other information like...does it only need to pop-up if 'x' category? You can add that in by using something like:

var cat = g_form.getValue('category');
if (cat == 'value') {
alert("The category chosen is: " + cat);
}

So you'd change 'category' to the name of the category field (I assumed it was named category).

And then you'd change 'value' to the value of the category you'd like the alert/pop-up to show up for.

Please refer to documentation for more information/examples: https://developer.servicenow.com/dev.do#!/learn/courses/paris/app_store_learnv2_scripting_paris_scri...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas]

Hi,

I just wanted to check in on this and see if my above reply helped guide you correctly.

If so, please mark as Helpful and Correct.

Thanks! 🙂

[miyu]

Thank you for your reply.
I'd like to have a popup here in the ServicePortal.
Do I need to write this script?

[Allen Andreas]

Yeah...

This is why it's very important you for to give us all the information, like a screenshot, etc. up front. Because all of these replies are thinking you're talking about something else.