Display Record Producer variables in Standard Ticket Tab in Employee Center Portal

[Ashwin Ganesh]

Hello All,
I have done a configuration in way that Requested Item (RITM's) should display in portal instead of Request (Req) in Portal. When RITM id displayed in portal we will also be able to see our catalog variables in Addition details tab in Standard Ticket Tab widget. Adding Image below:

 This works fine as expected. But the problem is that the additional details tab is not visible when an Incident is created from Record Producer. Added Image below.

I want to have Additional Details Tab for Incidents created from Record Producer in Standard Ticket Tab widget so that my record producer variables will also be displayed in portal.
Can anyone please share your inputs to have additional details tab in widgets. Pls share your inputs if anyone had same thing previously. Thanks in advance.

[Dr Atul G- LNG]

Hi @Ashwin Ganesh 

I think it is your custom search widget? if yes then you need to chekc the code for same. 

[Ashwin Ganesh]

@Dr Atul G- LNG 
Its only OOB widget no changes have been done on any widgets.

[Dr Atul G- LNG]

Then may be expected bahviour or need to check the widget code. 

could you please send me screen shot of where are you saeching, a full page please