Display RITM variables in Approval request OOB notification body

[Ashwin Perumal1]

Hello All,

I am using my OOB notification "Approval request" which creates a email when there is an approval for my RITM (catalog item). Currently I have added some messages in notification body along with that I want all my catalog item variables in my notification body  which the user has selected while submitting the request. I tried setting using email script but it was not working as expected. I am not able to see any variables in notification body. 

Can anyone help me on this email scripting..Thanks in advance...

[kps sumanth]

Hello @Ashwin Perumal1 ,

Could you please share the code snippet.

[Anirudh Pathak · Accepted solution]

Hi @Ashwin Perumal1 ,

Create an email script with the below code - 

var ritm = new GlideRecord('sc_req_item');
    ritm.addQuery('sys_id', current.sysapproval);
    ritm.query();
    if (ritm.next()) {
        var variables = ritm.variables.getElements();
        for (var i = 0; i < variables.length; i++) {
            var question = variables[i].getQuestion();
            var label = question.getLabel();
            var value = question.getDisplayValue();


            if (label != '' && value != '') {
                template.print(label + " = " + value + "<br/>");
            }
        }
    }

 Call the email script in your notification - ${mail_script:email_script_name}

[Ashwin Perumal1]

Thanks a lot .It worked perfectly as expected. But one thing is there any possible way we can increase the font size. I want my variables alone to be displayed in a little bigger font. Any possible way we can change the code.

[Anirudh Pathak]

Hi @Ashwin Perumal1 ,

Refer to this community post - 

https://www.servicenow.com/community/developer-forum/how-to-change-font-style-of-email-scripts/m-p/1...