Display the choice value based on true/false field

tanz · ‎02-08-2022

I have a true/false field A for the cmdb_ci table. When the field is true for the CI in cmdb_ci table and then I will raise an incident with the cmdb_ci , the particular choice A(I have also created a category choice as A same as field name) should be shown in the category of the Incident else it will not be shown.

Ankur Bawiskar · ‎02-09-2022

Hi,

you should write onChange client script on cmdb_ci field on INC form

1) clear all the options from category

2) then based on true false value add the option you want

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
	if (isLoading) {
		return;
	}

	g_form.clearOptions('category');

	var ref = g_form.getReference('cmdb_ci', callBackMethod);

}

function callBackMethod(ref){

	if (ref.u_field.toString() == "true") {
		g_form.addOption('category', 'choiceValue', 'choiceLabel');
	}
}

regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎02-16-2022

@tanz

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader