Display UI Page on State Resolved on List View.
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06-27-2023 04:33 AM
I want to display a UI Page when user tries to change the state to 'Resolved' on List View. Once the user clicks on 'OK' Dialog button then the values that are selected in UI page form should should get updated on RITM record along with state to "Resolved".
Any suggestions here?
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06-27-2023 05:18 AM
you can use onCell Edit client script on state field and check the value is Resolved or not.
Why to show UI page? the javascript confirm box has OK and cancel button as well.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-27-2023 05:36 AM
We are forcing users to submit feedback form before Resolving it and the values that they select in that form should get updated on the record after submission. I am using Oncelledit client script and Script include to call the UI page. The UI page is coming up but I want to update the values to the record as well. How can I acheive that?
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06-27-2023 05:41 AM
then use List Choice client side UI action and call UI page from that
Inside that UI page show the field and in UI page you can pass the selected records from UI action which you can then update
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-27-2023 05:43 AM
something similar I shared the approach sometime back. you can refer that
Need help in passing value from UI Page to UI action?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader