Display username on task_sla table

[Thereza Van der]

Good afternoon all 🙂

I would like to find out if there is a way to display the username field on the task_sla table? I do not see an option to add it via the slush bucket ('name' is not on the 'available' side). I also tried to add it on the table itself by editing the form but I do not get it right. Any ideas would be appreciated.

[Dr Atul G- LNG]

Hi @Thereza Van der 

You mean called of Incident?

[Thereza Van der]

Atul, I am not sure what you mean by "You mean called of Incident?" I attach screenshots so you can see what I am trying to do.

If you look at the 3rd screenshot, it displays the userID for 'created by'. I would like to see the username. I asked in the community previously to display name instead of userID, but I could still  not get it to work, so now I would like to know if there is a way to just add the name field as well.

Regards

Thereza

[Dr Atul G- LNG]

Hi @Thereza Van der 

Got your point. Instead of P122222 id you need taht user name.

I just check in my PDI and i can see user name

Might be just see any thing you change in sla table which showing id not name.

[Thereza Van der]

The only thing different is that the 'created by' field was set to true in our dev environment. On my PDI 'SLA Definition' is set to true. I changed that on our dev environment, and it still displays P-numbers instead of name. I cannot see anything else that is different.

Is there no way to add the username on the form so it displays both 'created by' and 'name'?

Regards

Thereza