Display username on task_sla table

Thereza Van der
Tera Contributor

Good afternoon all 🙂

 

I would like to find out if there is a way to display the username field on the task_sla table? I do not see an option to add it via the slush bucket ('name' is not on the 'available' side). I also tried to add it on the table itself by editing the form but I do not get it right. Any ideas would be appreciated.

 

 

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Thereza Van der 

 

You mean called of Incident?

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Thereza Van der
Tera Contributor

Atul, I am not sure what you mean by "You mean called of Incident?" I attach screenshots so you can see what I am trying to do.

 

If you look at the 3rd screenshot, it displays the userID for 'created by'. I would like to see the username. I asked in the community previously to display name instead of userID, but I could still  not get it to work, so now I would like to know if there is a way to just add the name field as well.

 

Regards

Thereza

Hi @Thereza Van der 

 

Got your point. Instead of P122222 id you need taht user name.

 

I just check in my PDI and i can see user name

 

AGLearnNGrow_0-1717424738876.png

 

 

Might be just see any thing you change in sla table which showing id not name.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Thereza Van der
Tera Contributor

 

The only thing different is that the 'created by' field was set to true in our dev environment. On my PDI 'SLA Definition' is set to true. I changed that on our dev environment, and it still displays P-numbers instead of name. I cannot see anything else that is different.

 

Is there no way to add the username on the form so it displays both 'created by' and 'name'?

 

Regards

Thereza