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‎12-13-2019 08:01 AM
We had a release last night and for no release that I can see, the Change request field on Change Task has lost it's display value:
The field still contains it's reference value.
Existing change tasks are impacted. New change tasks are also impacted - both those created through the workflow and manually.
I don't see any differences in the dictionary entry for that field - there are no other fields on Change Task that are set to 'display' and the field doesn't have a dictionary override. (Change request is NOT set to display).
I've compared the dictionary entry to our pre-release backup and there are no differences.
If this problem were
- caused by some conversion job (we had some) from the release, I'd expect new Change Tasks to be fine
- a workflow issue, I'd expect manually created Change Tasks to be fine
- a workflow issue, existing tasks should be fine but new tasks impacted
Where else can I look for root cause? I can't begin to deal with the issue until I know what's causing it.
TIA!
Solved! Go to Solution.

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‎12-13-2019 08:31 AM
HI,
Check the display value true on the table i.e. Change Request. There should be one field which should have displayvalue true.
Thanks,
Ashutosh

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‎12-13-2019 08:36 AM
Nice one!
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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‎12-13-2019 08:52 AM
You Are welcome Mark.
Thanks,
Ashutosh
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‎12-14-2019 11:14 PM