Display Value disappeared on Reference Field

Sue Frost
Giga Guru

We had a release last night and for no release that I can see, the Change request field on Change Task has lost it's display value:

find_real_file.png

The field still contains it's reference value.

Existing change tasks are impacted. New change tasks are also impacted - both those created through the workflow and manually. 

I don't see any differences in the dictionary entry for that field - there are no other fields on Change Task that are set to 'display' and the field doesn't have a dictionary override. (Change request is NOT set to display). 

I've compared the dictionary entry to our pre-release backup and there are no differences.

If this problem were

  • caused by some conversion job (we had some) from the release, I'd expect new Change Tasks to be fine
  • a workflow issue, I'd expect manually created Change Tasks to be fine
  • a workflow issue, existing tasks should be fine but new tasks impacted

Where else can I look for root cause? I can't begin to deal with the issue until I know what's causing it.

TIA!

 

1 ACCEPTED SOLUTION

HI,

Check the display value true on the table i.e. Change Request. There should be one field which should have displayvalue true.


Thanks,
Ashutosh

View solution in original post

7 REPLIES 7

Nice one!

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

You Are welcome Mark.

Thanks,
Ashutosh

SN27
Giga Expert

Hi Sue Frost,

Right click on the particular field and create a dictionary override.

Let me know the process is worked out or not.