User Activity
We are setting up an integration with DataDog to create Incidents.Everything looks fine except there is one custom field (u_major_incident) that is being set even though it appears nowhere in the Datadog work. (It's the field to flag the Incident as ...
07-28-2023
We recently built a service request for overtime reporting. The SR has two multi-row variable sets and a number of other variables.I need to create a report that uses both sets of variables. This post was very helpful. I've built the database view to...
I'm trying to build an interactive filter against the Assigned To field.When I try to run the filter against a database view it's not working. The database view joins two tables (u_case and task_sla), both of which have an Assigned To field. The filt...
I'm trying to find the best way to meet the request. We have a robust Standard Change catalog. The majority of our Standard Changes do not require extra approvals but a few do. (These are related to rate changes, so even though this is a pre-approved...
I'm trying to put together a record producer that will create timesheet records in a custom application.
Users will complete a service catalog item indicating how many hours each day that they worked. They need to provide date, start and end times a...
