Displaying a message on Incident form Load based on the linked related records

prudhvig
Tera Expert

Hi,

I am currently working on the Incident form and want to display the records linked to it as a message on Incident form load.

Ex: I have a Related Records section in Incident form.

When some problem is linked to it, I want the following message to be shown when the Incident form is opened:

"PRB12345 has been attached to this incident".

where PRB number should be brought dynamically according to the one linked.

I am finding it difficult to solve this as I am very new to Servicenow. Please help me in solving this.

Thanks in advance.

5 REPLIES 5

Midhun1
Giga Guru

Hi harsh,



You missed a point: We have to add a condition also like below :



inci_busi_rule.png