Assigned To value is blank

[mdrafi]

Hi,

When I use the Assignment Group field on incident form, it shows   the list of groups and by expanding particular group we can select a member.

But assigned to filed is blank. Can we populate/ set the value for 'assigned to' field as well based on the member selected from assignment group filed.

[Shishir Srivast]

you can try with advanced reference qualifier on assiged_to field,

1. Create a Script Include:

var assignedToList = Class.create();

assignedToList.prototype = {

initialize: function() {

},

AssignTo:function() {

var user = [];

var grp = new GlideRecord('sys_user_grmember');

grp.addQuery('group', current.assignment_group);

grp.query();

while(grp.next())

user.push(grp.user.toString());

return 'sys_idIN' + user;

},

type: 'assignedToList'

};

2. Configure the assigned_to dictionary

3. In advanced qualifier have a JavaScript call:

javascript: new assignedToList().AssignTo()

[mdrafi]

Thanks Shishir.

But my question is different. Assignment group look up shows group hierarchy where we can expand it and click on any member. It updates the Assignment group with group name but it wont set the value for assigned to field value. We have to   select it manually.

[Shishir Srivast]

Interesting and tricky one, let me explore more if we can achieve. but was thinking how does assigned_to field would know which user are you selecting in assignment_group field since it will populate only the record (sys_id) of assignment group whatever user you select.

[mdrafi]

Thanks Shishir, Let me know if you make any progress on this.

Regards,

Rafi