DKIM
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09-06-2016 05:48 AM
Has anyone implemented DKIM with Google mail and ServiceNow to help ensure your emails are not marked as SPAM for your organization?
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09-06-2016 06:18 AM
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09-06-2016 06:33 AM
Our issue is that e-mail sent from ServiceNow to our GMail is being marked as spam and placed in our spam folders.
From what I understood from our Mail Team.... DKIM signs email headers to authenticate their validity and prevent mail from being identified as spam and placed in the spam folder.
The link provided shows an example of a mail message with the DKIM header and discusses special inbound email rules.
ty,
M
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09-06-2016 06:46 AM
Thanks for the clarification Michael. Here's a discussion that may help.
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11-01-2016 12:41 PM
Here is what we found.
DKIM with Google is controlled on the SMTP server. I repointed my ServiceNow instance to the new relay which uses DKIM and we are all set.
One snag we ran into:
DKIM capable SMTP relays do not always require a login but ServiceNow configuration does. Configure ServiceNow with a username and password to make this work properly.
Thanks for all of the suggestions!!
