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03-31-2025 12:12 AM
I have to create a new Group, new Role and a user criteria. And I want to capture that in an update set, but somehow that is not working.
What I have done:
1) create an update set, make it current.
2) create a group in sys_user_group table.
But the creation is not captured in my update set.
Questions:
1) Are groups captured in an update set?
2) If yes, what am i doing wrong?
Solved! Go to Solution.
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03-31-2025 12:16 AM
group creation is not captured in update set
Role creation/update gets captured in update set.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-31-2025 12:25 AM
Hello @HrishabhKumar ,
Not by default, but there is a utility called Add to Update Set which would allow you to add any kind of record to an Update Set. If you do not want to install this 3rd party solution you would have to export the group as an XML file and import it on your other instance.
Regards,
Robert
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03-31-2025 12:26 AM
Hello @HrishabhKumar,
OOTB groups creation/modification is not captured on update sets. You would need to move those with XML from one instance to another.
What you can do also, to make use of "Add to update set Utility". Which would make available, a related link on each record to capture the records you want on update sets.
You can download the update set in the link provided above, and commit it on your instances to make use of that.
I hope this helps!
If you found this helpful, please hit the thumbs-up button and mark as correct. That helps others find their solutions.
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03-31-2025 12:32 AM
The update set captured the logic, not the data. Since the group is data here, it will not get captured in the update set.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535262
https://www.servicenow.com/community/developer-blog/what-gets-captured-in-update-sets/ba-p/2280698
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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03-31-2025 12:34 AM
But, new role creation is also data. Will it get captured? I think roles get captures, how?
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03-31-2025 12:35 AM
Do you mean are you creating a role or assigning a role to a user?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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