Do we have fax feature in ServiceNow?

roopareddy · ‎05-14-2017

Using ServiceNow Mobile App, I want to

1. Take a photo of the document

2. Attach it to any form in ServiceNow(Eg. Incident, Problem, Change form)

3. Fax it to destination using SrviceNow mobile app.

Which third party/integrations/web services can be used to get the Fax feature in ServiceNow? Do we already have this feature in ServiceNow?

Can anyone help me with this, please.

Shiva Thomas · ‎05-15-2017

Hi Roopa,

There is no fax integration in the ServiceNow mobile app, nor in the Now platform itself.

To implement this, you will need to use one of the many existing email to fax service provider.

You would need to implement a new "Fax" UI Action on the Form, that make a custom Fax number field visible and mandatory, and ensure that at least one attachment image exist.

The UI Action would then trigger an email notification to the fax service.

The notification would have to use an email script to insert the last attachmed image in the html body of the message.

This can be implemented, but will require time from someone with experience with the Now platform and JavaScript.

View solution in original post

alisonnystr · yesterday

Follow up.

alisonnystr · yesterday

In the ServiceNow Community thread asking whether there’s a native fax feature, most responders confirmed that ServiceNow doesn’t include a built‑in fax capability in the platform or its mobile app - you can attach images to records easily, but there’s no “send fax” button out of the box. Instead, people pointed out that you’d need to integrate with an email‑to‑fax service provider or build a custom UI Action that sends attachments via email to that external service if you really need fax from within the Now Platform.

jr639087 · yesterday

In the ServiceNow Community thread asking whether there’s a native fax feature, most responders confirmed that ServiceNow doesn’t include a built‑in fax capability in the platform or its mobile app - you can attach images to records easily, but there’s no “send fax” button out of the box. Instead, people pointed out that you’d need to integrate with an email‑to‑fax service provider or build a custom UI Action that sends attachments via email to that external service if you really need fax from within the Now Platform. For anyone working outside of enterprise integrations and just needing to handle faxing on the go, using a simple free Android fax app like https://play.google.com/store/apps/details?id=biz.faxapp.app&hl=en_US can be a quick and easy workaround to scan and send documents right from your phone without any deep platform hooks.