Do we have fax feature in ServiceNow?

[roopareddy]

Using ServiceNow Mobile App, I want to

1. Take a photo of the document

2. Attach it to any form in ServiceNow(Eg. Incident, Problem, Change form)

3. Fax it to destination using SrviceNow mobile app.

Which   third party/integrations/web services can be used to get the Fax feature in ServiceNow? Do we already have this feature in ServiceNow?

Can anyone help me with this, please.

[Shiva Thomas · Accepted solution]

Hi Roopa,

There is no fax integration in the ServiceNow mobile app, nor in the Now platform itself.

To implement this, you will need to use one of the many existing email to fax service provider.

You would need to implement a new "Fax" UI Action on the Form, that make a custom Fax number field visible and mandatory, and ensure that at least one attachment image exist.

The UI Action would then trigger an email notification to the fax service.

The notification would have to use an email script to insert the last attachmed image in the html body of the message.

This can be implemented, but will require time from someone with experience with the Now platform and JavaScript.

[roopareddy]

Thank You Shiva. It is valuable information for me.

[brendanwilson84]

Hi Roopa

Did you ever get this working. I have the same requirement re sending fax out of servicenow instead of an email.

Many thanks