doc task closed but document not attaching to parent HR case

[svani]

We have created employment letter automation, where ticket is created and doc task is automatically assigned for verification , once signature done, doc task closed ,but document is not being added to HR case.

Please help here to resolve the issue.

I can see signature in sys_attachment table.

[Tanushree Maiti]

Hi @svani 

Check you document template state whether it is published.

Refer  these two links if it helps:

https://www.servicenow.com/community/hrsd-blog/hr-document-signing-tasks-putting-the-pieces-together...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791274#:~:text=If%20a%20document%20task%20isn't%20creating%20a,Populate%20the%20assigned_to%20field%20on%20the%20case