Document Id type field doesn't show value.
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‎01-03-2020 05:27 AM
Hello everybody,
After New York upgrade we have issue with Knowledge articles.
( London case ). When we crate new article and choose Subcategory ( 'kb_category' ) field, after that 'Category' ('parent_id') shows with populated value. See screenshots.
(New York case). In the same way after on New York instance we have different situation. After populating Subcategory field, Category field shows as empty.
But, after submit/save form, Category field is no longer empty.
Also screenshots with information about 'Category' field.
London.
New York
Does anyone have any suggestions how to fix that?
Regards,
Artsiom.

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‎01-05-2020 04:06 PM
Thanks Allen for the clarification that subcategory is not OOB and customizations are at play here.