Document Id type field doesn't show value.

Artsiom1
Kilo Explorer

Hello everybody,

After New York upgrade we have issue with Knowledge articles.

( London case ). When we crate new article and choose Subcategory ( 'kb_category' ) field, after that 'Category' ('parent_id') shows with populated value. See screenshots.

find_real_file.png

find_real_file.png

find_real_file.png

(New York case). In the same way after on New York instance we have different situation. After populating Subcategory field, Category field shows as empty.

 

find_real_file.png

But, after submit/save form, Category field is no longer empty.

find_real_file.png

Also screenshots with information about 'Category' field. 

London.

find_real_file.png

New York

 find_real_file.png

Does anyone have any suggestions how to fix that?

Regards, 

Artsiom.

 

 

5 REPLIES 5

Thanks Allen for the clarification that subcategory is not OOB and customizations are at play here.