Document Viewer is not working

malaisamyj · ‎03-21-2018

Hi All,

Today i tried to enable document viewer in my personal instance . But its not working.

I have followed all the steps provided in the below mentioned document.

https://docs.servicenow.com/bundle/istanbul-platform-administration/page/use/using-forms/task/view-attachment-doc-viewer.html

Could some one tell me why this is not working. My instance is in Kingston.

Thanks,

Malaisamy

Dominik Simunek · ‎04-18-2018

Hi John,

I guess you will have same root cause as me if you followed all the steps from documentation - plugin "ServiceNow Document Viewer" not activated. Unfortunately it is not available to admins, so you would need to ask ServiceNow to activate it for you.

Regards,

Dominik

View solution in original post

Hussain Kachwal · ‎03-22-2018

Hello Malaisamy,

Have you tried to add the property under System Properties as "com.snc.documentviewer.enable_document_viewer" & have made the value of it to 'true'?

Kindly mark as Answered or Helpful, if applicable.

-Hussain K

malaisamyj · ‎03-22-2018

Yes..i have added that property as well. But still its not working,..

BryanS413339635 · ‎03-29-2018

Have you figured this out? I'm having the same issue.

malaisamyj · ‎04-01-2018

No, Still i am facing the same issue