Document Viewer is not working

[malaisamyj]

Hi All,

Today i tried to enable document viewer in my personal instance . But its not working.

I have followed all the steps provided in the below mentioned document.

https://docs.servicenow.com/bundle/istanbul-platform-administration/page/use/using-forms/task/view-attachment-doc-viewer.html

Could some one tell me why this is not working. My instance is in Kingston.

Thanks,

Malaisamy

[john_duchock]

Same issue here...

[Dominik Simunek · Accepted solution]

Hi John,

I guess you will have same root cause as me if you followed all the steps from documentation - plugin "ServiceNow Document Viewer" not activated. Unfortunately it is not available to admins, so you would need to ask ServiceNow to activate it for you.

Regards,

Dominik

[malaisamyj]

Thank you doom, I got it . Now its working as expected..

[Roshani]

Hi Dominik,

This that resolved now ?  Still document viewer not working.

[JLeong]

Same issue here