Document Viewer is not working

malaisamyj · ‎03-21-2018

Hi All,

Today i tried to enable document viewer in my personal instance . But its not working.

I have followed all the steps provided in the below mentioned document.

https://docs.servicenow.com/bundle/istanbul-platform-administration/page/use/using-forms/task/view-attachment-doc-viewer.html

Could some one tell me why this is not working. My instance is in Kingston.

Thanks,

Malaisamy

Dominik Simunek · ‎04-18-2018

Hi John,

I guess you will have same root cause as me if you followed all the steps from documentation - plugin "ServiceNow Document Viewer" not activated. Unfortunately it is not available to admins, so you would need to ask ServiceNow to activate it for you.

Regards,

Dominik

View solution in original post

richardchadd · ‎05-21-2018

At this time the document viewer should not be used. There is current problem PRB1259193 addressing this. At the moment the document viewer plugin should not be activated by support.

tiagomacul · ‎08-20-2019