Does anyone know how to fix the yellow highlighting behind Work Notes in Email notifications sent after San Diego upgrade was installed?

[apjohn2]

Please see attached.

Work notes are highlighted in "LightGoldenRodYellow" in our instance. I don't know if this is a baseline setting or not (I believe it is).

That highlighting used to show up in email notifications to help users identify work notes, as opposed to customer-facing comments.

Since San Diego, the HTML is being rendered differently (see attached).

Looking for any advice on how to get this fixed. Any help is greatly appreciated!

-Aaron

[Brian Lancaster]

Looking at the HTML in the email logs I'm seeing the same thing. When I put the numbers in the RPG picker I found I google it seems to give something close to the color we are used to seeing. Unfortunately I the outbound email property is grayed out and set to read only in my PDI so I cannot see what it looks like when it reaches my outlook. I would check with NOW Support as it seem clear they changed the way the HTML gets generated.

[apjohn2]

Thanks @Brian Lancaster. I will be opening a Case w/ Now support at this time.

[apjohn2 · Accepted solution]

The answer from ServiceNow was to update the UI Style [sys_ui_style] "Task" record's Style value so it only has the RGB value without the the "var" bits.

Style record:
https://[yourInstance].service-now.com/nav_to.do?uri=sys_ui_style.do?sys_id=6e7a34d00a0007044c41847983cbe883

Baseline value in the Style field:
background-color: RGB(var(--now-color_alert--warning-0, 250,250,210))

New value in the Style field:
background-color: RGB(250,250,210)

This has solved the issue for us, however, I would advise you to submit your own Case w/ ServiceNow support if you're having similar issues, just in case this is not an ideal solution for your situation.

Thank you all!

[Brian Lancaster]

Thanks for posting there response. We are getting ready to upgrade.