Does company separation supported in single instance?

prashantnagaral · ‎09-07-2016

Hi Friends,

I would like to understand more on company separation. can any one please provide more details and confirm whether company separation can be configured in single instance (without domain separation)?

Thanks

Prashant

Chuck Tomasi · ‎09-26-2016

To be clear Domain separation is a single instance. MSPs are issued a single (production) instance and use Domain Separation to keep their client data separated while being able to leverage the same logic (or provide custom logic for different client processes.) This typically isn't needed outside the MSP space and we don't recommend it for single customer instances as it causes a lot of overhead. Please work with your ServiceNow account team to determine if it is right for you. As stated before, once it's turned on, there's no going back and if you are not an MSP, then it's probably not the right solution for you. There are rare exceptions, but work with the team to make sure.

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Chuck Tomasi · ‎09-07-2016

Hi Prashant,

There may be a confusion of terms. I've never heard of the term "company separation". Domain separation uses the company as the determinant of how users and data are organized into domains. That could be where the confusion is.

Domain separation

Swapnil Bhakar1 · ‎09-07-2016

Hi Prashant,

For company separation we used domain separation in ServiceNow.

Domain separation replaces Company Separation.

For more info. refer below threads:

Domain Separation - ServiceNow Wiki

Multi Tenancy and Domain Separation Options - ServiceNow Wiki

Regards,

Swapnil

PS: Hit like, Helpful or Correct depending on the impact of the response

prashantnagaral · ‎09-25-2016

Thank you All,

I would like to know whether domain separation can used in single instance instead MSP

Regads

Prashant

Deepak Ingale1 · ‎09-25-2016

Hi Prashant,

Domain separation is normally used for MSP environments where "Data Separation" is kind of mandatory thing.

Also, domain separation requires installation of plugins which only ServiceNow can install and it is not recommended for already existing instance (older instance being used from long).

Many of the times, ACLs or Query Business rule can segregate the data.