Does g_modal only work in Workspaces?

[jglez1]

I've used g_modal before in a Workspace when I had to create an authentication feature for work, and now I have to create a new modal but in what I believe is called classic or native UI (an example being when viewing an Incident ticket but outside of a Workspace)

I'm starting out basic and trying to use g_modal.showFields() to render some basic input fields but the modal isn't rendering at all. Is this API only accessible in Workspaces? If so, is there a counterpart for the native / classic UI?

Thanks

[Chris D]

Good question... I'm struggling to find any formal documentation on g_modal to begin with - which I figure would answer this question easily 😕

[jglez1]

I can't remember if I ever found out if g_modal works in the native UI view, but I know I got a custom modal working via a UI Action + UI Page and using the GlideModal object.

Say you want a custom modal on the Incident table in the form view. You can create a UI Action and in the Onclick field, define the name of your function like "renderModal()"

Then, in the Script section, inside your Onclick function definition, define a GlideModal instance, passing in the name of your UI Page like "OutageNotificationModal". Then, do setTitle() and render() and that's it.

function renderModal() {
	g_scratchpad.incidentNumber = g_form.getValue("number");
	var modal = new GlideModal("OutageNotificationModal");
	modal.setTitle("Send Customer Comms");
	modal.render();
}

[Peter Bodelier]

Hi @jglez1,

Correct g_modal is only available in workspace.

@Chris D This is still the best documentation around it:

How to use UI Actions in Workspaces - ServiceNow Community

Glide Modal is the variant for the classic UI:
GlideModal | ServiceNow Developers

[Robbie · Accepted solution]

Hi @jglez1,

Take a look at the GlideModal API for use in the native back-end UI. It replaces the now deprecated GlideWindow and GlideDialogWindow API's.

Here's the official SN Docs site and info with an example: https://docs.servicenow.com/bundle/vancouver-api-reference/page/app-store/dev_portal/API_reference/G...

And a big shout out to Dave Mac and a useful page I've used in the past re Glide Modals: https://davidmac.pro/posts/2022-02-08-glidemodal/

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie