Does Inbound action get processed if email attachment size exceeds the limit?

[dp11]

Hi,

I have a question. Suppose an email is received where the attachment size exceeds the allowed limit, the docs mention that a record will get created in the sys_email_attachment table and the attachment gets discarded.

Suppose there exists an inbound action to process the email to generate a ticket, will the ticket get generated without the attachment or will there be no ticket generation?

Thanks,

Deb

[Danish Bhairag2 · Accepted solution]

Hi @dp11 ,

The ticket will get created but there will be no attachments added to it.

Thanks,

Danish