Does Predictive Intelligence need a workspace to work properly?

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Navaneeth1
Tera Guru

‎07-09-2024 04:14 AM

Is it possible for Predictive intelligence to suggest solutions based on previous incidents and automatically categorize tickets based on previous tickets without Workspace i.e. can the classic platform view provide the same functionality for the user?

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Sandeep Rajput
Tera Patron
Tera Patron

‎07-09-2024 04:51 AM

@Navaneeth1 There is no relation between workspace and categorisation of tickets. Predicative intelligence can be used without workspace as well. 

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Sandeep Rajput
Tera Patron
Tera Patron

‎07-09-2024 04:51 AM

@Navaneeth1 There is no relation between workspace and categorisation of tickets. Predicative intelligence can be used without workspace as well. 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-09-2024 04:54 AM

Hi @Navaneeth1 

 

No, it is not required. PI work on old data to draw the pattern and results and it can be WS or native view both works.

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