Does ServiceNow provide capability of using PA on custom tables? If not, what is the solution?

[Pratiksha_kadam]

Hi Community,

I have the requirement of creating performance analytics reports on custom table. This custom table is updated on daily basis. I have to create some trend reports to show the data.

I have created daily data collection job and historical data collection job. However, on running these jobs data is not getting updated in PA widgets.

Does ServiceNow provide capability of using PA on custom tables? If not, what is the solution to this?

Your response will be very valuable to me.

Thanks in Advance 😊

[RaghavSh]

As per my understanding, it do get data from custom tables as well.

Can you check your manual or formula indicators. There could be other issues apart from data not getting pulled from custom table.

Can you try to create a very simple PA widget and check if data is getting populated.

[Bert_c1]

Hi,

I have an indicator defined on a custom table, data collection works, and the Analytics Hub shows results.  Dashboard with widget added works. Check the Data collection job logs for warnings or errors.

[AndersBGS]

Hi @Pratiksha_kadam ,

There is no issues in utilizing performance analytics for custom tables, so I think it's more about how you have configured the indicator source/automated indicator/PA job rather than if it is possible or not. If you can provide some more details with screenshot of those three including conditions, we should be able to help you figuring out why no data is collected.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[AndersBGS]

Hi @Pratiksha_kadam ,

If my answer has helped with your question, please mark my answer as accepted solution.

Best regards

Anders