doesn't email.addAddress() work for email client templates?

[Goran WitchDoc]

I'm having a problem with mail script and email client templates.

For example if I have a mail_script that just looks like this:

(function runMailScript(current, template, email, email_action, event) {

template.print("my testing");

                  // Add your code here

})(current, template, email, email_action, event);

It will work and the "my testing" will come in the body of the mail client when it pops up.

But I also want to set a specific address in the "CC". So I thought I just do this:

(function runMailScript(current, template, email, email_action, event) {

template.print("my testing");

email.addAddress('cc','test@example.com');

                  // Add your code here

})(current, template, email, email_action, event);

But then the code breaks and the template.print doesn't work anymore and nothing happens.

I don't get what is wrong here.

Can add that I also tested with email.setSubject("testing"); without any success either

//Göran

[Deepak Ingale1]

Hi Goran,

Did you try to directly set the "cc" field available on client template?

Also setting to and cc fields like ${assigned_to} where assigned_to is column on current record works in dynamic way as well.

[Goran WitchDoc]

yea, those works,

But in this case I guess I need to do it in the mail script since in my finale version it would be variables etc. that will be in the email.addAddress. This was just a basic test to try and get it going. and the email.addAddress should fit like a hand in a glove, but somehow it doesn't work. So I'm wondering if this method only notifications and not email client templates.

//Göran

[HarshTimes]

Hi Goran

I understand this is a very old post. I am also in the similar situation and email.addAddress is not working from me? Did you found the root cause?

-Harsh

[Raj68]

Hi Goran,

Hope below code will help you to reach your requirement:

• Navigate to System Policy > Email > Client Templates.
• Select an existing template or create one. For example, select the Incident Template record.
• Configure the form to add the From field.
• Enter a script to add a default value to the From field.

  For example, the following script displays the current user name and the current user email address.

  javascript:gs.getUserDisplayName()+" <"+ gs.getUser().getEmail()+">"
  
  
  https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/notification/task/t_SetFromAddClientTemp.html

  NOTE: Mark correct or helpful if it helps you.

  Warm Regards,

  Raj patel