Domain Separate Templates?

kevinfrost471
Mega Expert

Is there a way to separate templates by Domain?       I know I can limit visibility by groups but I was wondering if they could be domain separated.     I have a client domain where my users working and logging into that domain can see other templates that don't relate to that client.       The only thing I can think of now is to create group called Template users in my main domain and add everyone to it.   Then change the group field on the templates I want them all to see to that new group name and uncheck the global checkbox.     Then for my users working in the client domain - create templates there and add a group name that exists in that domain into the field on those templates.

Any help is - as always appreciated.

1 ACCEPTED SOLUTION

Michael Fry1
Kilo Patron

Out of the box, Templates are not domain separated. However, you can add the domain field to make it domain sep. Section 4.1 Domain Separation Setup - ServiceNow Wiki


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6 REPLIES 6

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Kevin,



Please check section 2.1.4 for more info.


Domain Separation - ServiceNow Wiki


Pradeep - I am actually trying to limit the visibility of Templates in the context menu when a user clicks "Apply Template" to only show templates relevant to a certain Domain.  


Thank you for the details Kevin. Unfortunately, I don't have an instant answer for you. Hopefully someone with an answer will chime in.


Michael Fry1
Kilo Patron

Out of the box, Templates are not domain separated. However, you can add the domain field to make it domain sep. Section 4.1 Domain Separation Setup - ServiceNow Wiki