Domain Separated Instance: Transform Maps ignoring Domain specific choice options?

[cjmod]

We recently upgraded to Helsinki to retest our integration. Most things seem to work fine, but we've run into a snag with Domain Separated instances. Every time we pass a domain specific choice for the Transform Map, it ignores the value during transform. But if we pass a global choice, it transforms just fine. Has anyone else run into this? Thanks!

[Michael Fry1]

Incident import? Is this a one-time import, or repeatable? If it's one-time, just use domain picker to change domain before importing.

[cjmod]

It's gotta be repeatable. This is for integration with another product to automatically create an Incident in ServiceNow anytime certain events are detected (e.g. server offline) - but we need to use domain specific choices & not just ones in the global choice list. All the info is getting to ServiceNow, we just can't get the domain specific choices to automatically transform correctly.

[Michael Fry1]

The values are there pre-import, but since the import is running in the global domain, the choices aren't available as they are in a lower domain. I wonder if you can simply use an onComplete Transform map script like: target.u_category = source.u_category;

The onComplete will run after the record is inserted, but not sure if it will run in the domain of the record, or global again. You also might try putting the import value of category into a variable and using a gs.log statement to see what the variable is and then we'll know if the simple script will work or not.

[cjmod]

Gotcha! Thanks Michael! We'll play around with this & let you know what we find.