Domain Seperation - fields on a system table

tpeleg
Tera Expert

Hello experts,

 

We have a customer who will use domain seperation (CSM).

We wish to seperate everything, including custom fields. the issue is we wish to use system tables and just add the custom fields to OOTB tables. @Community Alums mentioned it's not recommended. In your opnion, what's the best approach in our case?

 

Thank you,

 

Tomer

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@tpeleg 

did you go through docs?

Domain separation and Customer Service Management 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @tpeleg 

I'm not sure what more @Sandeep Dutta mentioned, but based on my experience, Domain Separation in CSM isn't that great and can be quite complicated. To make a final decision, it's better to reach out to your SN account manager. Moving from a dedicated instance to Domain Separation requires a thorough impact analysis first, followed by implementation.

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