dot walk gender field in ui policy condition for hr agent workspace

[Firas Kh]

Hi Experts,

i need to add a ui policy condition to check a dot walk gender field from the user table (opened for) when is Male.

but this ui policy is not working in workspace, it makes the fields visible also when this condition is false (female/blank).

i changed the ui policy to global and once for worksapce it didn't work.

[Musab Rasheed]

Hello,

Please fill view value, please see below threads.

https://www.servicenow.com/community/developer-forum/ui-policy-on-agent-work-space/m-p/1713074

https://www.servicenow.com/community/hrsd-forum/ui-policy-is-not-working-in-agent-workspace/m-p/2348...

[Firas Kh]

Hi Musab, thanks for you response!

the two linked you sent are not a solution for my case, since the problem is happening only with dot walk field in condition of the ui policy are not working. but the ui policy itself is working.

as an example, fiktering the "hr service" name works, ui policy actions are executed, but when adding to the hr service one more condition with do walk, like the gender field from the user table (opened for), it's not checking if gender is male/female, it's continue to work just like we had one condition "hr service". and not matter if the gender field is true to the condition. just because it's an dot walked fields. as a conclusion of mine.

thanks!