UI Policy is not working in Agent Workspace

Mark Geter
ServiceNow Employee
ServiceNow Employee

‎10-11-2022 11:40 AM

Currently trying to configure a "More Information" tab in the case form. Figured it would also work within Agent Workspace. I've tried changing the view from Global to the workspace. No luck. I've attached my code or is there something I'm missing that I need to configure? Thank you for your time.

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Community Alums
Not applicable

‎10-12-2022 02:32 AM

Hi @Mark Geter ,

Use this Solution :

https://www.servicenow.com/community/developer-forum/ui-policy-on-agent-work-space/m-p/1713074

 

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Saurav11
Kilo Patron
Kilo Patron

‎10-12-2022 02:47 AM

Hello,

 

Please do the below:-

 

In the client script make the isolate checkbox false, if you don't see the check box bring that checkbox to the form by configuring form layout:-

 

Saurav11_0-1665567903675.png

 

Also uncheck the global checkbox and give the view as workspace:-

 

Saurav11_1-1665567985801.png

 

Please mark my answer correct based on Impact.

 

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Mark Geter
ServiceNow Employee
ServiceNow Employee
In response to Saurav11

‎10-12-2022 05:53 AM

Marked the Isolate script as false and changed the view from Global to Workspace. The tab is still showing in agent workspace.

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Saurav11
Kilo Patron
Kilo Patron
In response to Mark Geter

‎10-12-2022 05:58 AM

Are you using client script? Do you want to hide the section all the time?

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